February 2022 Recap

Winter is almost over! The nights are starting to get brighter and hopefully the temperature will be soon to follow.

Discharge to Assess Workshops

Every month we run a D2A workshop for prospective customers of H2H to help organisations start to unpick their current D2A processes and highlight the pain points that they are experiencing.

The workshops are open for anyone who is involved in the D2A process to join and they have allowed the H2H team to meet a wide variety of passionate professionals who are all committed to exploring better ways of working and have really valued the opportunity to meet other professionals from other organisation to understand how they do things.

Learning Points from the Previous Workshops 

As Tech in Care and CC2i run these workshops and attendees share their experiences, the more we hear of the consistent challenges faced by multiple local authorities. It is great to hear from the attendees’ experiences as there are always new perspectives to take account of too, and it all builds up the context around D2A and the ways to improve the process. There has been a sense from all of the workshops that attendees have appreciated the opportunity to discuss their D2A processes to unpick what happens at each stage and to learn from other localities how they are managing the process.  

These are the main three points we captured as consistent areas to tackle:  

  • Creating a single source of truth. The majority of organisations who have joined the workshops have talked about this challenge. Having up to date information that is easily accessible for daily stand-ups and reporting is something a lot of teams are working towards. 
  • There are lots of manual processes which are reliant on spreadsheets and moving away from these and onto a digital solution will create a much more reliable and robust platform for capturing D2A information.  
  • Communication is key to the D2A process and without a single version of the truth, this results in multiple emails, calls and documents to try and stay on top of D2A’s. This creates issues managing D2A’s through the process and engaging community teams in the most effective and efficient way. 

If you are interested in joining a future workshop, get in touch with us and we will add your contact details to our distribution list. That way you will be kept up to date of all future events.

If you think that your organisation would benefit from detailed analysis of your current processes to enable you to make lasting change, we are here to help. Our People and Process offer will help you map exactly what is happening in your organisation, document where you want to get to and help you a build a plan to move from the current state to the improved, future state. Head to the People and Process page on the website to find out more.

Monthly User Group

The February monthly user group was another great session and it was nice to meet some new faces from our customer organisation’s. 

The conversation was once again invaluable; getting the perspective of our customers is essential to our understanding of issues and prioritising customer requests.

The first talking point this month was around personal data in reporting, particularly looking at NHS Number and names. Following the session we did some research on whether NHS Number is an identifiable data item and shared this with our customers. We have controls in H2H to manage accesses which determine whether NHS Number is identifiable or not and so the outcome has been very beneficial to us all. 

The second item was still around NHS Numbers but this time what happens if someone presents to A&E or a doctors without an NHS Number. We know now that a person can have multiple NHS Numbers as they are issued at the time. Very informative, and fortunately not something which requires any immediate changes to H2H. 

If you are not yet a customer of H2H, you can change that and join these sessions too, just drop us a line here:

Exciting Developments in Progress and Kicking off Soon

Work is continuing on interoperability – there is exciting work currently taking place with North Lincs and Goole Hospital Trust and we are developing that integration to FHIR standards, a real positive for H2H utilising the most advanced API standards in the world of Health. 

We are developing a bulk upload option for organisations to upload discharges into H2H. This is will be of benefit to all of our users and will act as a sensible early phase for those organisations ultimately seeking interoperability with electronic patient records. 

Spring 2022 should see us kick-off the work on Intermediate Care. As we speak to more and more Local Authorities and Adult Social Care teams the Intermediate Care requirement is one which is continually raised. This much needed extension of the H2H functionality will be a key development in 2022 and we look forward to working with our existing users on shaping this work. 

Alongside the big projects we are incrementally releasing smaller improvements to the system from our backlog These requirements are a mix of existing requirements, new requirements and back end system requirements. 

If you want to find out more about Hospital to Home and what 2022 holds do not hesitate to contact us by follow the link below. 

Cyber Essentials Plus Certification and DSPT Standards Exceeded

Hot on the tails of Tech in Care achieving Cyber Essentials Plus certification last month, we are delighted to announce that Tech in Care is now also Standards Exceeded on the Data Security Protection Toolkit. 

These are two fundamental building blocks which demonstrate our commitment to sound Information Governance and Cyber Security practice. 

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